If you cannot make it, please call. If you don’t, you are responsible for the cost of the service you had booked and that will need to be paid prior to future appointments being made. After that, appointment times will require a non-refundable deposit of 50% of the service cost. After the 2nd No Show, no standing appointments will be booked for you. You can have same day appointments based on availability.
CANCELING WITHOUT RESCHEDULING
It happens. I get it! Just call. I ask for 24 hours notice with all haircut appointments and 48 hours for all other appointments. If you fail to give notice, you are responsible for 50% of the service cost. After 2 cancellations of the same appointment, it becomes a No Show (see above).
This is the hardest. Because I understand the fluidity of schedules. So here’s the policy: There is a limit to rescheduling the same appointment twice. After that, I will ask for a non-refundable deposit of 20% of the service to hold your time for you. Please give the same notice as with cancellations for rescheduling.
Late arrivals can make things challenging. I will always do my best to accommodate you. Understand that we may need to alter the services in order to fit it into the time allotted If I cannot and it needs to be rescheduled, the appointment is then a cancellation and subject to those terms.
PAYMENT AND RETURNED CHECKS
Checks are welcome by regular clients only. First time clients may pay by cash or credit/debit card only. Returned checks are subject to a $20 fee. The $20 fee plus the face amount of the check must be paid before any other services can be rendered. After a check is returned, I appreciate only cash or credit/debit card payments only.
UPON YOUR ARRIVAL
If you arrive and I have a client in the chair, please let me know you have arrived and allow me to finish my client privately by waiting in the waiting area in the front or at the end of the hall. I will walk you in when they have left. You are welcome to grab a magazine or a beverage for your short wait. Because I share a building with other salon owners, if you bring your children (who are always welcome), please encourage them to keep their volume low and not to run in the halls.
If you are ever dissatisfied with your retail purchase, you may bring back your product for a full or partial refund, exchange, or store credit within 14 days of purchase date.