Policies
Every great gig needs a setlist, and these policies are mine! With these guidelines in place, we keep the rhythm flowing so your appointment rocks everytime!
RESPECT GOES BOTH WAYS
I know what it takes to make an appointment happen - work, rides, schedules, babysitters, all of it. Just like I ask you to respect my time, I am committed to respecting yours.
If I ever need to cancel or reschedule your appointment with less than 48 hours' notice, you'll get priority booking for my next available spot plus a $20 courtesy credit (only applicable to that appointment). If I am running more than 15 minutes late, I will give you a head's up and adjust your service to fully accommodate the full appointment. If we need to reschedule, I will apply a $20 credit to that service.
NEW CLIENTS, PAYMENTS, & CARD ON FILE
All new guests pay a $50 booking retainer to reserve their first appointment. If you cancel outside the 48-hour window, it's refunded; within 48 hours or no-show, it's forfeited. Once the service is completed, the retainer applies to your total.
I accept all major credit cards - no personal checks.
All clients must keep a valid card on file, which may be used for applicable fees per policy.
RUNNING LATE
Think of your appointment like showtime! You have a 15 minute window to be in the seat and ready to rock! If you arrive beyond those 15 minutes, I will try to accommodate you, but we may have to adapt the service to the time allotted. You are still responsible for the cost of the booked services. If we have to reschedule you, it's considered a late cancelation and those policies apply.
CANCELING AND RESCHEDULING
Life happens and I respect that. To honor both my time and other clients waiting, I require a 48 hour notice for any canceling, rescheduling, or changes to the appointment booked. If changes happen within 48 hours of the appointment, a 50% fee of the booked service will be charged to your card on file. This covers the time I can't fill and is not credited forward. Future appointments will be charged at their respected fees. Frequent late cancellations may mean a non-refundable booking fee is required for future scheduling.
NO SHOWS
When you book an appointment, that's your reserved seat - your ticket is your time. If you ghost your appointment and go no contact, that's considered a no-show. You will be charged 75% of the scheduled service (minus any deposit paid) to the card on file as it covers the lost time. After the first no-show, a non-refundable booking fee will be required to book appointments. After the 2nd, that retainer applies and you lose the ability to have a standing appointment until you complete 3 on time appointments. After the 3rd (please don't do that to me), it's lights out - we end our stylist-client relationship. All future appointments canceled and no future appointments will be booked.
REFUNDS/REDOS & RETAIL RETURNS
I want you to be super happy with your hair and I stand behind all my work but I do not give refunds on any completed service. PERIOD. If you are not liking what we do, need a tweak, or something feels off, please reach out to me within 72 hours of your appointment to let me know. I may need you to send me photos of what you see or come in for a complimentary adjustment. That appointment must be within 10 days of your original service to qualify. Any DIY corrections or if you had another professional hands in the mix will result in the complimentary adjustment being forfeited and feels may apply.
Product returns are simple. You have 14 days from date of purchase with unused/unopened product for a full refund or exchange. Opened or used product is not returnable unless the container is broken and then I can do an exchange only. If you don't like something you purchased, let me know but donate it!